Refund & Cancellation Policy

Last updated: October 2026

ResumeShortlisted sells digital products(resume downloads, AI credits, and “Fix my resume” on our ATS Resume Checker) that are delivered instantly. You are never charged when you start building: plans are charged at the point of download, and “Fix my resume” only when you choose to unlock it after a free preview. This policy explains when a refund or cancellation applies.

1. Nature of the Product

ResumeShortlisted is a one-time, no-subscription digital service. A payment unlocks a specific resume download (the Pro or AI Premium plan), a credit top-up for AI features, or a “Fix my resume” result — an AI-rewritten resume that includes the AI Premium plan for that resume. There are no recurring charges, so there is nothing to cancel on a renewal basis.

2. Cancelling Before Payment

You can build, edit, and preview your resume for free without paying. The ATS Resume Checker score and the “Fix my resume” preview are also free. If you decide not to proceed, simply close the tab or start a new resume — no charge is made and there is nothing to cancel. A payment is only initiated when you choose to download a paid template, purchase AI credits, or unlock a “Fix my resume” result.

3. Refunds After Payment

We understand that technical issues can happen. We will issue a full refund in the following cases:

• You were charged but a technical error prevented your resume PDF from being generated or downloaded.
• You were charged more than once for the same resume, top-up, or "Fix my resume" due to a payment gateway error.
• AI credits you paid for could not be delivered or applied to your resume.
• You paid for "Fix my resume" but the fixed resume could not be delivered or opened in our builder.

To be eligible, please contact us within 24 hours of the transaction with your payment reference number.

4. How to Request a Refund

Email us at support@resumeshortlisted.com and include:

• The payment reference or order ID from your transaction (shown on your Razorpay receipt).
• The email address or edit link associated with the purchase (if any).
• A short description of the issue you experienced.

5. Processing Time

Approved refunds are processed back to your original payment method through Razorpay. Once approved, refunds are typically initiated within 2–4 business days, and may take an additional 5–7 business days to reflect in your account depending on your bank or card issuer.

6. Payments & Gateway

All payments and refunds are handled securely by Razorpay. We do not store your card, UPI, or bank details. For details on how payment data is handled, please refer to Razorpay's Privacy Policy.

7. Contact Us

If you have any questions about refunds or cancellations, please reach out: